Terms and Conditions

Terms & Conditions 


The following terms apply to all memberships, passes, apps and any goods or services you purchase from Scottie’s Pilates (ABN 88 044 531 833)


Definitions


Scottie’s Pilates Management means Scottie’s Pilates Founder Kristin Scott

Scottie’s Pilates website means our online platform of www.scottiepilates.com

Billing Cycle means a fourteen (14) day period for Unlimited memberships, and seven (7) day period for Essentials membership, whereby at its conclusion payment will be direct debited from a client’s nominated account. 

Membership Week means the seven (7) day period of time for class participation beginning on the first day of your Billing Cycle.

Glofox App means the online application entitled ‘Glofox’ available for both apple and android phone users. 

New Clients means persons whom have never participated in any Scottie’s Pilates classes or held any type of membership. 


Acceptance of Agreement


This Agreement sets forth legally binding terms for your use of any of Scottie’s services. If you do not accept the terms of this Agreement, you should leave the Scottie’s Studio and discontinue use of our services immediately. 


We may modify this Agreement from time to time, and when we do, we shall send the new Agreement via email. Any such modification shall be immediately effective. It is your responsibility to review your emails and this Agreement regularly.


By accepting this Agreement, you confirm you are at least sixteen (16) years of age and are fully able and competent to enter into and comply with this Agreement. If you are between sixteen (16) and eighteen (18) years of age your parent or guardian must provide a completed Parental Consent Form to Scottie’s Pilates Management before the commencement of your first class. 


Memberships


  • Essential Memberships – up to two (2) classes per week.
  • Unlimited Memberships – unlimited classes per week, subject to booking availability.


Scottie's Starter Validity


Available for New Clients only;

Valid for fourteen (14) days from a client’s first class;

No refunds, transfers, suspensions or extensions are offered on unused portions of this offer.


Class Pass Validity


Casual Classes are valid for one (1) week after the initial sale date;

Five (5) Class Passes are valid for one (1) month after a client’s first visit using the pass;

Ten (10) Class Passes are valid for two (2) months after a client’s first visit using the pass.


Class Pass purchases are non-exchangeable, non-refundable or non-transferable. We are unable to refund, exchange or transfer any unused portions of class passes.


6-Month Contract Memberships (Commencing on or after 31 August 2025)


  • From 31 August 2025, all new Unlimited and Essential memberships are sold as fixed 6-month contracts.
  • Membership fees are debited fortnightly (Unlimited) or weekly (Essentials).
  • Memberships cannot be cancelled before the end of the 6-month contract.
  • At the conclusion of the contract, memberships automatically renew for a further 6 months unless written notice is given at least seven (7) days before the final billing cycle.
  • Early termination of a 6-month contract is only permitted in exceptional circumstances at the discretion of Scottie’s Pilates Management, and may incur a cancellation fee equal to 50% of the outstanding balance of the contract.


Memberships prior to 31 August 2025


Any memberships commenced before 31 August 2025 will continue under their existing terms and conditions.


Membership Billing


  • Membership fees are payable in advance and will be automatically debited from the nominated account or card.
  • If payment is declined, the outstanding amount must be cleared before attending further classes.
  • Membership fees may be adjusted at the discretion of Scottie’s Pilates, with at least one (1) month’s notice provided.


Class Bookings and Cancellations


Class sizes are limited; bookings must be made in advance via the Scottie’s Pilates Website or Glofox App.

If you cannot attend, you must cancel at least three (3) hours before class start time.


Penalties:


  • Unlimited Members: Late cancellations (less than 3 hours before class) will automatically incur a $10 fee. No-shows automatically incur a $10 fee
  • Essentials Members & Pass Holders: Late cancellations or no-shows will result in the class being deducted from your allowance or pass and a $10 fee.


Suspending Your Membership


Members may suspend their membership for a minimum of two (2) weeks and a maximum of eight (8) consecutive weeks.

Requests must be made by email to hello@scottiespilates.com with at least seven (7) days’ notice and timeframe clearly indicated

A $10 weekly holding fee applies to all suspensions.

Suspensions extend the contract period by the length of the suspension.

Membership cannot be suspended during a cancellation notice period.


Cancelling Memberships


Memberships that commenced prior to 31 August 2025:

  • May be cancelled at any time by providing at least seven (7) days’ written notice via email to hello@scottiespilates.com.
  • Memberships are non-refundable. If notice is not provided in time, the upcoming billing payment will still be processed.


Memberships commencing on or after 31 August 2025:

  • Operate on a fixed 6-month contract.
  • Cancellation may only occur at the end of the 6-month contract term, with at least one (1) month’s written notice provided via email to hello@scottiespilates.com.
  • Memberships cannot be cancelled mid-term.


Returns & Refunds


Memberships, passes and class purchases are non-refundable, non-transferable and non-exchangeable.


Health & Safety


All members must complete a liability waiver prior to commencing classes.

By attending classes, you confirm you are medically fit to participate.

If you are unsure, you should seek medical advice before commencing.

Scottie’s Pilates staff are not medically trained to assess health conditions.


Termination by Scottie’s Pilates


Scottie’s Pilates reserves the right to terminate a membership immediately if:

  • A member repeatedly breaches these Terms & Conditions;
  • Fees remain unpaid after requests for payment;
  • A member’s behaviour puts the safety, wellbeing, or comfort of staff or members at risk.


Members are responsible for keeping their personal and payment details up to date.


Communication will be sent via the email address provided on sign-up. Scottie’s Pilates respects your privacy and will only contact you regarding services, updates, and relevant offers.


General Terms


Scottie’s Pilates has the right to change:

(a) teachers;

(b) conditions of memberships;

(c) conditions of Class Passes;

(d) hours of operation;

(e) services offered; and

(f) pricing;

at its discretion with reasonable notice. You will be notified of these changes via email.


Client Details


You agree to:

(a) provide true, accurate, current and complete information about yourself as prompted; and

(b) promptly inform Scottie’s Pilates Management of any changes to contact information, credit card details, or any other relevant information.


Glofox App


In order to receive promotional material and newsletters, you must opt in via the Glofox App. To do this, simply log into your Glofox account and update your preferences in your personal profile.


Allowing us to use your image


We sometimes film or photograph the studio so it is possible you will appear in the background. By signing this Agreement, you allow us to use your image in promotional and other business-related material.


Jurisdiction


This Agreement shall be governed by and interpreted according to the laws of NSW.


Waiver and Severability of Terms


The failure of Scottie’s Pilates to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. If any provision of this Agreement is found by a court of competent jurisdiction to be invalid, the parties nevertheless agree that the court should endeavour to give effect to the parties’ intentions as reflected in the provision, and the other provisions of this Agreement remain in full force and effect.


Privacy Statement


Scottie’s Pilates adheres to the National Privacy Principles in the Privacy Act 1988 (Cth) in order to ensure that all personal information is handled securely.


By providing your personal information to Scottie’s Pilates, you consent to Scottie’s Pilates maintaining, recording, and using that information to improve service to customers.


The types of personal information that we collect may include any or all of the following:


  • name, address, telephone number and other contact details;
  • date of birth and driver’s license number (to comply with age restrictions);
  • credit card details; and/or
  • bank account details.


Personal information held is generally stored in our server, which has security requirements aimed at eliminating unauthorised access to or loss of personal information.


Scottie’s Pilates will collect personal information for any or all of the following purposes:

  • to create a relationship between the client and Scottie’s Pilates;
  • to register you for any promotions;
  • to provide the classes requested and keep a record of any transactions; and/or
  • to assist Scottie’s Pilates to make our services useful to you.


Personal information that is collected may be used within reasonable expectations or disclosed where permitted by law.


The Scottie’s Pilates Website uses cookies and related technologies in order to personalise and operate the website. Cookies may also be used to target ads to you through our website. A cookie is a piece of information that allows the server to verify and cooperate more effectively with your device.


Our website may include links to other websites and products. The links are embedded for advertising, informational or accessibility purposes.


Access to personal information will be granted if proof of identity is given. If you wish to access your personal information or have an inquiry about privacy, please contact Scottie’s Pilates.


Scottie’s Pilates will take reasonable steps to destroy your personal information when we no longer need it.

The Privacy Policy may be subject to change without notice.


If you have any questions about our Privacy Policy, please contact us on:

Scottie’s Pilates

Attn: Kristin Scott

hello@scottiespilates.com